Southeastern launches WhatsApp channel for service updates
A train operating company that serves Kent, East Sussex and Greater London has launched a WhatsApp channel to provide service updates.
Southeastern claims it is the first train company in the UK to do this.
The new service allows customers to sign up through their existing WhatsApp account so they can get accurate travel information directly from the Southeastern control centre.
John Till, head of information delivery, said: “We are building a better, more reliable and sustainable railway and a key part of that is providing our customers with accurate, timely and easily accessible information.”
Passengers can also send questions directly to the Southeastern control team on their WhatsApp number if they need specific advice and information.
Mr Till said signing up was “quick and easy” and said the details are on Southerastern’s website.
Passengers can also stay up to date on the app, website, social media channels and through announcements on trains and in stations.
Related
Big UK pub chains signal price rises as result of…
The pub chain Young’s has said it is preparing to take an £11m annual hit from rises in employer taxes announced in the budget, and signalled that some of th
UK must offer Trump concessions on China to avoid tariffs…
Unlock the Editor’s Digest for freeRoula Khalaf, Editor of the FT, selects her favourite stories in this weekly newsletter.The UK should strike a bargain with
Job cuts ‘inevitable’ over £30m Dundee University deficit
The university currently employs more than 3,000 people.Prof Gillespie told staff: "We must take further action now to address our financial stability and long-
Rachel Reeves faces business backlash over tax-grabbing Budget
Sign up for the View from Westminster email for expert analysis straight to your inboxGet our free View from Westminster emailGet our free View from Westminster
