Luxury multi-brand digital platform, Mytheresa, has announced the appointment of Amber Pepper as the new chief customer experience officer.

As of October 1, in this new role, Pepper will join the firm’s senior leadership team in Munich, where she will oversee partner marketing, brand management, communication, customer experience, and top customer engagement. Her experience in executing growth strategies for world-class luxury, retail, and fashion businesses is expected to play a key role in strengthening Mytheresa’s leadership position in the global luxury market.

“We are truly delighted that Amber is joining us. Her expertise and experience will be instrumental to further grow the leadership position of Mytheresa as the best digital multi-brand platform, creating a community for luxury enthusiasts around the globe. I am very excited to work closely with Amber on our journey for the coming years,” said Michael Kliger, CEO of Mytheresa.  

Pepper has nearly 25 years of experience in the luxury sector, with a background in both digital and physical experience-focused roles. Her career includes her recent position as vice president of marketing, communications, and e-commerce at Tapestry. Prior to that, she served as chief marketing officer for Farfetch and held the role of head of marketing and communications at Harrods. Pepper also worked at Brower Lewis PRCo as managing director.

Pepper added: “I am honoured and excited to be joining Mytheresa as chief customer experience officer. Mytheresa is a brand that I have admired for many years. I very much look forward to working with Michael Kliger and the talented teams to drive this exceptional business, offering both brand partners and customers a truly unique experience.”