A UKCAA spokesperson said: “If a flight faces lengthy delays, airlines have a duty of care to look after their passengers, including providing food and drink, and accommodation if overnight.
“We will not hesitate to take action against any airlines not following these guidelines.” The UKCAA has outlined a number of points for would-be passengers to note, including the following.
• If your flight is significantly delayed, the airline is responsible for looking after you. They should provide meals and accommodation if necessary.
• In case of cancellation, the airline must offer you a refund or alternative travel arrangements.
• Airlines should proactively provide passengers with information about their rights when flights are disrupted.
• Compensation may not be payable if an airline can prove the delay or cancellation was caused by extraordinary circumstances. This may include extreme weather which affects the safe operation of the flight.
For further guidance on cancellations and flight disruption, see www.caa.co.uk/KnowBeforeYouGo.
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