A spokesman for the DWP said an online tool would mean that people would be able to make top-up payments after the 5 April deadline, provided they complete the call-back request form ahead of that date.
“This will enable us to ensure no one misses out, and to suitably manage demand as the deadline approaches,” he said.
Steve Webb, partner at consultants LCP and a former pensions minister, said: “After the chaos in the run-up to previous deadlines, it is good that the government has planned ahead to make sure that people do not miss out simply because they cannot get through on official phonelines to discuss state pension top-ups.”
Anyone can look at their National Insurance record, external and obtain a state pension forecast without charge to decide if making a voluntary contribution is a good decision for them.
People should also be alert to scams, from unsolicited messages relating to the issue, in the run-up to the deadline.
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