Southeastern has become the UK’s first train operator to create a WhatsApp Channel for broadcasting its travel updates.

The new service allows customers to sign up through their existing WhatsApp account so they can get up-to-the minute travel information directly from the Southeastern control centre in London.

This is in addition to the range of other ways Southeastern customers can stay right up to date, including on the Southeastern app, website, social media channels, as well as the announcements on trains and in stations. 

Passengers can also send questions directly to the Southeastern control team on their WhatsApp number if they need specific advice and information. Those conversations are private and not visible to other users as they are on some social media channels such as X (Twitter).

Southeastern’s Head of Information Delivery, John Till said:

“We are building a better, more reliable and sustainable railway and a key part of that is providing our customers with accurate, timely and easily accessible information.

We know it can be frustrating when services are disrupted but we hope this new channel will help to explain what is happening and provide useful advice for customers to continue on their journey.

“Signing up for the new WhatsApp Channel is quick and easy. The details are available on our website, along with all the other ways you can get our updates.”