Morrisons Faces Major System Outage – 10% Store-wide Discount Offered to Affected Customers

Morrisons, one of the UK’s leading supermarket chains, is currently grappling with significant system issues that have impacted their More Card loyalty program and Click & Collect services. The technical disruption, which began this morning, has prompted the retailer to implement immediate compensatory measures for affected customers.

Customer Compensation and Alternative Solutions

In response to the system outage, Morrisons has announced a generous 10% discount on entire purchases for customers whose More Card prices are not registering correctly.

More Card Services Adjustments

• Store personnel will manually process Morrisons Fivers redemptions
• Automatic More Card discounts temporarily replaced with store-wide discount
• Customer service teams mobilized to assist affected shoppers

Impact on Online Shopping Services

Click & Collect Modifications

The system disruption has particularly affected the retailer’s Click & Collect service. Morrisons is actively managing the situation by:

• Implementing a new email notification system for order collection
• Requesting customers to await confirmation before visiting stores
• Maintaining direct communication with affected customers

Home Delivery Delays

Some customers may experience delays in their home delivery orders. The company has confirmed they are directly contacting affected customers to provide updates and alternative arrangements.

Expert Analysis

According to RetailWeek (www.retailweek.com), system outages in major retail chains can significantly impact customer satisfaction and operational efficiency. Similar incidents at other UK retailers have typically been resolved within 24-48 hours.

Customer Support and Resolution

Morrisons has established dedicated customer support channels to address concerns and provide updates. Customers can visit the official Morrisons website (www.morrisons.com) for real-time updates and support information.

The Morrisons team has expressed sincere apologies for any inconvenience caused and assures customers they are working diligently to resolve the technical issues. The implementation of manual processes and compensatory measures reflects the company’s priority in maintaining customer satisfaction during this disruption.

For the latest updates and information, customers are encouraged to:

• Monitor official Morrisons social media channels
• Check their email for direct communications
• Contact their local store for specific inquiries

This temporary disruption serves as a reminder of the increasing reliance on digital systems in modern retail operations and the importance of having robust contingency plans in place.