Major supermarket delivery service down with customers left without any shopping

Posted by author April 25, 2024 Shopping

Sainsbury’s customers have been left empty-handed after the outage (Picture: Maureen McLean/REX/Shutterstock)

Sainsbury’s customers have been left in the dark after the supermarket delivery service went down in the UK.

Shoppers reported problems with the supermarket’s order tracking today.

The outage reportedly happened at around 6am, online tracker Downdetector shows.

Customers said on social media their orders that were due for delivery this morning never arrived.

Mandatory Credit: Photo by Maureen McLean/REX/Shutterstock (13730373b) A Sainsbury's home delivery van in Windsor. Supermarket giant Sainsbury's, have announced that they are to close all 237 Lloyds Pharmacy in store branches resulting in around 2,000 potential job losses Lloyds Pharmacy Closures, Windsor, Berkshire, UK - 22 Jan 2023 — Sainsbury’s said it is experiencing ‘some tech issues’ today (Picture: Maureen McLean/REX/Shutterstock)

Mike Cowan said on X, formally known as Twitter: ‘I’ve been on hold for 30 minutes to speak to a customer service agent. I’d like to know where my order is as I’ve not received my receipt and it should have been delivered by now.’

Sainsbury’s warned it is ‘experiencing some tech issues this morning, which is affecting a lot of orders.’

Hi @sainsburys my order hasnt been delivered and i now need to go out. I know you have problems but can you cancel my order as i will no longer be in

— James (@J87uk) April 25, 2024

Hi there. Weâre experiencing some tech issues this morning, which is affecting a lot of orders. We would advise you place a new order for a future date. Mark

— Sainsbury’s (@sainsburys) April 25, 2024

Downdetector recorded 82% more reports of problems with order tracking and some issues with Sainsbury’s website today.

A Sainsbury’s spokesperson said: ‘A small technical issue affected some groceries online orders this morning.

‘We have contacted these customers directly to apologise for the inconvenience.’

Have you been affected by the Sainsbury’s glitch? Get in touch with noora.mykkanen@metro.co.uk.

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