The issue of safer gaming is widely discussed in all world regions where the industry is legal and regulated, and countries implement different consumer protection measures. The casino sector is well-developed both in the UK and Australia, but the regulatory basis varies. NSW has recently introduced the concept of responsible gambling officers whose duties imply identifying problem players and providing them with counselling and timely treatment. Would this approach be helpful for the British industry, and should the government adopt it in the near future?

Gambling Industry Landscape in the UK

British residents have been passionate gamblers for centuries, and the availability of the digital version of this entertainment boosted consumer interest. Currently, the state has a well-developed gaming sector, and government and responsible authorities fully control it. The UK is known for its strict gambling regulations, implying numerous limitations for operators and customers. These include deposit and bet limits, financial assessments for each player, and a mandatory self-exclusion program integrated into every casino or sportsbook registered within the state.

GamStop is an effective tool for coping with compulsive gaming since it limits access to potentially harmful platforms and provides participants with guidance on recovery. On the other hand, the UK accepts overseas gambling operators if they are licensed and provide trusted and reliable services to players. Such gaming sites also boast enhanced customer data protection and well-thought-out mechanisms for preventing compulsive behaviours. 

Measures used by CasinoGap UK casinos without GamStop that don’t participate in the network include advanced monitoring systems to detect problem gamers and instant access to helplines and other support organizations for quick intervention. This approach is beneficial for non-UK sites since they guarantee data protection and promote responsible gambling to their players.

Concept of Responsible Gambling Officers & Its Impact on NSW Gaming Sector

The initiative from the NSW Labor Government was introduced in February 2024 and came into force on July 1st. The new regulation touches on brick-and-mortar casinos operating in the region. The thing is, every gambling establishment must have at least one officer on its premises. This person’s duties include following players’ actions in the casino and discovering whether any of them tend to overspend or lose control when enjoying slots and other games. 

The NSW government has presented this update as a part of a massive gambling reform, aiming to increase customer awareness about the possible harm of compulsive behaviours and help those in need of developing healthy habits. According to the Problem Gambling Severity Index, one in three people gaming regularly is at risk of addiction. It’s worth noting that Responsible Gambling Officers will be present not only in registered offline casinos but also in pubs and other locations where games of chance are conducted. The new amendment is projected to bring significant changes to the country’s gambling sector, and we will see their effect in the near future.

Viability of Implementing Responsible Gambling Officers in the UK

Online gambling is undeniably more popular in the UK, as digital casinos are widely accessible and can be reached from any device wherever a user is. Therefore, the British controlling authorities mostly concentrate on iGaming regulations. On the other hand, land-based casinos are still available for customers and don’t have mandatory self-exclusion programs.

The UK government recently announced gambling reform that includes several changes to brick-and-mortar venues’ operations. The main amendment is reducing the maximum bet size for players aged 18-24 to £2. At the same time, gamblers who are over 25 years old will be able to bet no more than £5 per round. This requirement aims to provide risk hunters with more control over their actions in land-based casinos and encourage proper bankroll management.

At the same time, the UKGC imposes restrictions on fast-paced games; a spin must last at least 5 seconds so that players can stay in control.

The amount of gambling-addicted British residents is still high, so the challenge has yet to be resolved. The country’s government and regulatory authorities implement all the possible measures to ensure safer gaming behaviours and customer awareness about the possible harm. Implementing the concept of Gambling Officers used in NSW may be beneficial for both casinos and their visitors. Sometimes, casino enthusiasts need additional assistance from third parties to stay in control and limit spending in gaming houses. Therefore, the UKGC should consider the Australian approach to controlling player actions in brick-and-mortar casinos.

Final Insight

Gambling regulations are becoming tougher globally as addictions and other mental health issues are caused by uncontrolled gaming progress. The NSW updated legislation implies the availability of special officers controlling visitors’ actions in land-based casinos. This decision was made to inform players of possible harm and prevent disorders at early stages. Even though the UK already boasts a well-developed gambling regulatory basis, it still lacks control over the offline sector. Therefore, implementing the NSW approach can be beneficial in the long run.