Job Summary
The Duty Manager reports to the Head of Customer Experience and holds responsibility for delivering The Theatre’s customer service plan across the range of service points in the Front of House area.

Job Description


The Duty Manager reports to the Head of Customer Experience and holds responsibility for delivering The Theatre’s customer service plan across the range of service points in the Front of House area. The role involves leading the team for a range of public and private events at…

Job Summary

The Duty Manager reports to the Head of Customer Experience and holds responsibility for delivering The Theatre’s customer service plan across the range of service points in the Front of House area.

Job Description

The Duty Manager reports to the Head of Customer Experience and holds responsibility for delivering The Theatre’s customer service plan across the range of service points in the Front of House area. The role involves leading the team for a range of public and private events at the Theatre, and occasionally off site.

Job Requirements

Our Customer Experience team provide the all important personal contact with our customers, and our Duty Managers are vital in leading our teams of ushers, bar and box office staff to provide the best levels of welcome to everyone who walks through our doors. Training will be provided so you do not need previous experience in a theatre setting.

Hours for this role are a minimum of 5 hours a week (1 shift) averaged across a 12 week rolling period and a minimum of 15 hours (3 shifts) during the 8 week panto run from mid Oct to mid Jan each year. (ie some weeks may be a busier than others). Hours are issued within a department rota each month. The role has the capacity to take on more shifts than those contracted including work on the Bar and Box Office if this is of interest to candidate.

DM hours range from £12.30 to £12.83 p/hr depending on the shift type.

Job Responsibilities

We are looking for people to lead by example, who have a natural, relaxed and friendly demeanor, and can provide excellent service to the whole range our of guests. The role takes on a shared or solo responsibility for Health and Safety and First Aid during each shift. If you’d like to be part of a vibrant business and charity, working hard for its community, where no shift is ever entirely the same, then we’d love to hear from you. Training will be provided so you do not need previous experience in a theatre setting.