Last-minute Christmas shoppers are facing chaos this morning as Morrisons More loyalty card is not working.

Customers can get big discounts and bonus points using their More card in the lead-up to the big day – but many are not receiving their promotions and discounts as planned.

One person posted a photo of an error message at a self-checkout, which reads: ‘We are really sorry some promotions and discounts are not working at this time.’

The Morrisons website also appears to be down, with a ‘502 bad gateway’ error message on some pages.

One customer claimed their ‘server is down,’ and others said they were unable to access their click and collect orders, LBC reports.

Customers have turned to X, asking Morrisons how to claim refunds for the products they incorrectly had to pay full price for.

Manisha Kalyan said: ‘Hi, none of the more card prices came off because of a systems issue 2 days before Christmas… I have my receipt, can you tell me how to get a refund on all the stuff I had to wrongly pay the higher price for? Thanks.

‘You’ve also charged pull price for the carrots and parsnips.’

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