Job Summary

We are looking for an Estates Administrator to join us on a part-time basis working in the afternoon. Based on our reception at 39 Waterside, in this role you will welcome visitors and staff providing a top level of customer service to all building users and visitors.

Job Description

Reporting to the Facilities Manager, key areas of responsibility include (please see the full job description and person specification for the comprehensive list):

• To provide the first point of contact for the supervision of 39 Waterside Reception, and occasionally the RST Stage door as scheduled by the Facilities Manager.
• To provide top level customer service to all who work in and visit the building – actively promoting the Royal Shakespeare Company brand.
• Answering calls form the public, greeting callers and dealing with enquiries professionally and efficiently.
• Take an active role in the evacuation strategy for RSC buildings. Liaising with the Person in Charge and Fire Wardens on a daily basis and playing a key role in 39 Waterside building evacuations.
• Supporting the Building Access Policy through the administration of staff passes/photographs. and the door access system alongside the Stage Door team.

To be suitable for this role, it is essential that you have the following knowledge and experience:

• Excellent customer service skills
• Strong administrative skills
• Ability to work to deadlines
• Excellent communication skills, both verbal and written
• Ability to convey information effectively over radio during an emergency situation

This permanent, position is based in Stratford-upon-Avon. The part-time working hours are 25 per week, Monday – Friday, 1-6pm. There may be the opportunity to work additional hours on Stage Door to support the team.

Application Process

All applications should be made online using the RSC website. If you need any assistance when applying, please email mailto:jobs@rsc.org.uk – jobs@rsc.org.uk

The role will close at midnight on 5 January 2025. The interviews will take place on Friday 10 January and Monday 13 Janaury 2025.