59club, the leading specialist in customer service and sales performance management, has revealed the nominations for its 2025 Service Excellence Awards in the UK & Ireland, the winners of which will be announced at the DoubleTree by Hilton in Milton Keynes on March 13.

Recognised as the industry benchmark for delivering exceptional customer experiences across golf, leisure, spa, and hospitality sectors, the 59club Service Excellence Awards honour venues, teams, and individuals who consistently achieve outstanding service standards. The nominations are based on real customer experiences and performance metrics gathered through 59club’s independent mystery shopper audits.

Will Hewitt, General Manager 59club UK, said: “The 59club UK and Ireland Service Excellence Awards continue to set the gold standard for customer service and operational excellence. Each nominee has demonstrated an unwavering commitment to enhancing guest experiences, and we look forward to celebrating their achievements.”

The awards will recognise excellence across multiple categories, including Golf & Leisure Membership Sales, Golf Operations, Food & Beverage, Retail, Spa Services, and Overall Service Excellence. Additionally, the highly coveted 59club Gold, Silver, and Bronze Flag Awards will be presented to venues that have achieved the highest levels of performance and customer satisfaction.

Bringing together industry professionals, stakeholders, and esteemed guests, the evening promises to be a celebration of service excellence. The event will feature an exclusive gala dinner, networking opportunities, and the much-anticipated awards ceremony.

2025 Award Nominees

Leading Spa Experience: Eden Hall, Hanbury Manor, Hoarcross Hall, Rockliffe Hall, Stanley House, The Vale Resort.

Leading Individual Golf Membership Sales Performance: Cameron Dhir (The Astbury), Helen Roseberry (Ramside Hall), Lee Roberts (Branston G&CC), Pamela Neeson (Cameron House), Philomena Wilkinson (Forest of Arden)

Golf Membership Sales Team of the Year: Branston G&CC, Forest of Arden, Ramside Hall, The Astbury, Windlesham GC, Wyke Green GC.

Leading Individual Golf Sales Call Performance: Brad Cannings (Macdonald Hotels), David Moon (St Mellion), Jeff Mills (Macdonald Hotels), Gareth Evans (Macdonald Hotels), Mark Sealey (Bowood), Wilf Goward (Hurtmore).

Leading Individual Golf Sales Appointment: Alice Kozlowski (The Grove), Chris Rippon (The Belfry), Filip Hajdamach & Diane Riquel (K Club), Luke Speed (The Belfry), Tom Gregory & Sam Millar (The Grove).

Leading Individual Leisure Membership Sales Performance: Adam Tyas (St Mellion), Connah Beesla-McGarry (Branston G&CC), George Wainwright (Branston G&CC), Matthew Rose (The Vale Resort), Rebecca Chard (The Vale Resort).

Leisure Membership Sales Team of the Year: Branston G&CC, Instinct Gym & Wellbeing, Rockliffe Hall, The Belfry, The Vale Resort.

Food & Beverage Manager of the Year:

Green Fee Over £160: Eddie Devane (Mount Juliet), F&B Team (Royal Dornoch GC), F&B Team (K Club), Kevin Canavan (Royal Dublin GC), Navin Sookun (County Lough GC).

Green Fee £159-£75: Chris Lee (East Herts GC), Craig McKinlay (Panmure GC), Danielle Jones (Newport GC), Glenn McNaughton (Long Ashton GC), Gyzelle Headington (Essendon GC).

Green Fee £74 & Under: Emma Frow (Lichfield G&GC), F&B Team (Bulbury Woods GC), F&B Team (Crane Valley GC), F&B Team (Knebworth GC), Sue Elliott (Filton GC).

Golf Retail Manager of the Year: 

Green Fee Over £160: Andrew Dyce (Fairmont St Andrews), Elliott Laville (Foxhills Club & Resort), John Dwyer (Royal Dublin GC), Neil Graham (Portstewart GC), Tom Minshull (The Grove).

Green Fee £159-£75: Andrew Crerar (Panmure GC), Darren Parris (North Foreland GC), Jack Heginbotham (Long Ashton GC), Paul Thomas (Newport GC), Ryan Crowley (Clevedon GC), Tom Atkinson (Heswall GC).

Green Fee £74 & Under: Andy Jones (Redditch GC), Giuseppe Licata (Filton GC), James Flesher (Dunston Hall),  Luke Allen (Hickleton GC), Ian Parker (Knebworth GC).

Greenkeeper of the Year: 

Green Fee Over £160: Angus Macleod (Belfry – Brabazon course), Craig Bayne (Fairmont St Andrews), David Feeney (Portstewart GC), Eoin Riddell (Royal Dornoch GC), Martin Lehane (Mount Juliet Estate), Scott Fenwick (Gleneagles).

Green Fee £159-£75: Gary Nicoll (Panmure GC), James Braithewaite (Long Ashton GC), John Plummer (Carton House), Mike Bush (St Mellion Estate), Niall Sandie (Dunbar GC).

Green Fee £74 & Under: Iain Ritchie (Seapoint Golf Links), Matt Aplin (Goring & Streatley GC), Neil Robson (Harpenden GC), Rob Patten (Dunstable Downs GC), Steve Pickering (Hickleton GC).

Golf Operations Team of the Year:  

Green Fee Over £160: Ballybunion GC, JCB G&CC, Fairmont St Andrews, Mount Juliet Estate, The Grove.

Green Fee £159-£75: Forest of Arden, Golf at Goodwood, Hanbury Manor, Panmure GC, Rockliffe Hall.

Green Fee £74 & Under: Dunston Hall, Hurtmore GC, Knebworth GC, Portal, The Heron CC.

Golf Manager of the Year:  

Green Fee Over £160: Joel Westwell (The Grove), John Eggleston (Ballybunion GC), Mark Addison (JCB G&CC), Matt Sandercock (Mount Juliet), Sean Graham (Foxhills Club & Resort).

Green Fee £159-£75: Chris Reeve (The Belfry Resort – PGA National), David Brodie (Panmure GC), Fraser Liston (Forest of Arden), Gary Beves (Golf at Goodwood), Tom West (Rockliffe Hall).

Green Fee £74 & Under: Ian Orrell (Wychwood Park), Mark Bierton (Knebworth GC), Matt Bradley (Belton Woods), Peter Briggs (Dunston Hall), Sean O’Regan (The Heron CC).